FAQs

Frequently Asked Questions

    What Is Your Current Processing Time?
      As of 3/25/19, processing time is 2-3 business days for most items. Handcut shapes and pendants have a 5-7 business day processing time.
        I'm allergic to certain metals, are your items hypoallergenic?

          All of my items are made from aluminum and stainless steel. The handstamped tags and handcut shapes are made from aluminum. All necklace chains, earring posts, and jewelry findings are made from stainless steel. Both aluminum and stainless steel are good options for people with metal allergies, however, please know that some people are still sensitive to these metals.

          I placed an order, but I need to request a change

            If you need to request changes to your order, please email hello@candidlykhandmade.com within 24 hours of placing your order

            I like a product, but I want the wording changed, can you do that?

              Please email hello@candidlykhandmade.com and include the details of what you would like stamped. I will get back to you within 24 hours to let you know if I can make the changes you requested
              What shipping method will be used?
              Standard shipping is USPS First Class, which typically takes 2-5 business days to arrive in the US. Expedited shipping upgrades are available at checkout.
              Want to collaborate with me?
              This is for people who want to resell a custom item - this can be for a blog, a shop, a podcast.. the possibilities are endless! If you would like to work with me to create a custom item for you to resell to your audience, send me an email at hello@candidlykhandmade.com and lets talk!